Privacy Policy

Isibuko Somenzi (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect and process the following types of personal information:

Full name
Email address
Phone number
Billing and delivery address
Payment information (processed securely via third-party payment providers)
IP address and browsing behaviour
Any information you provide when contacting us

2. How We Collect Information

We collect information when you:

Place an order
Subscribe to our newsletter
Contact us via forms or email
Create an account
Browse our website (via cookies and analytics tools)

3. How We Use Your Information

We use your personal information to:

Process and fulfil orders
Communicate with you regarding your order
Send newsletters (if you opt in)
Improve our website and services
Comply with legal and regulatory obligations
Prevent fraud and ensure website security

We will only use your information for lawful and legitimate business purposes.

4. Legal Basis for Processing

Under POPIA, we process your information based on:

Your consent
The performance of a contract (e.g., fulfilling an order)
Compliance with legal obligations
Legitimate business interests

5. Sharing of Information

We do not sell your personal information. We may share your information with:

Payment processors
Courier or delivery services
Website hosting providers
Professional advisors if legally required

All third parties are required to safeguard your information.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or destruction.

However, no method of transmission over the internet is 100% secure.

7. Cookies

Our website uses cookies to:

Improve user experience
Analyse website traffic
Remember user preferences

You may disable cookies in your browser settings, but this may affect website functionality.

8. Your Rights Under POPIA

You have the right to:

Request access to your personal information
Request correction or deletion of your information
Object to the processing of your information
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator of South Africa

Information Regulator Contact: Website: https://www.justice.gov.za/inforeg/ Email: inforeg@justice.gov.za

9. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Isibuko Somenzi
Email: enquiries@isibukosomenzi.com
Phone: +27 31 123 4567
Address: The Valley of a Thousand Hills, KwaZulu-Natal, South Africa